Last updated: 20/04/2025
This Privacy Policy describes how TryScent (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tryscent.co (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details ,including your name, address, phone number, and email
- Order information,n including your name, billing address, shipping address, payment confirmation, email address, and phone number
- Account information, including your username, password, security questions and other information used for account security purposes
- Shopping information including the items you view, put in your cart, saved into your account, fragrance preferences, reviews, referrals or gift cards, or purchases
- Fragrance preferences and scent profiles for personalized recommendations
- Customer support information including the information you choose to include in communications with us
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify
- Our payment processors who collect payment information to process your payment in order to fulfill your orders
- Social media platforms, when you interact with our social media presence
- Fragrance preference services and recommendation engines
How We Use Your Personal Information
Providing Products and Services: We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account and purchases, create and manage your account, arrange for shipping, facilitate returns and exchanges, and provide personalized fragrance recommendations.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send marketing communications about new fragrances, seasonal collections, and special offers. This may include using your fragrance preferences to tailor product recommendations and advertising better.
Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services, including developing better fragrance matching algorithms and enhancing your shopping experience.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services (including to remember your fragrance preferences and actions), to run analytics and better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may prevent personalized fragrance recommendations from working properly.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., payment processing, shipping, customer support, fragrance recommendation engines)
- With business and marketing partners to provide services and advertise to you
- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties
- With our affiliates or otherwise within our corporate group
- In connection with a business transaction such as a merger, to comply with legal obligations, enforce the terms of service, and protect our rights and the rights of our users
We do not sell your personal information to third parties.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties, including fragrance brands, beauty blogs, or social media platforms. If you follow links to sites not affiliated with us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites.
Children’s Data
The Services are not intended to be used by children under 13, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request that it be deleted.
Security and Retention of Your Information
We implement appropriate security measures to protect your personal information, including SSL encryption and secure payment processing. However, no security measures are perfect, and we cannot guarantee absolute security.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights
Depending on where you live, you may have some or all of the following rights:
- Right to Access/Know: Request access to personal information we hold about you
- Right to Delete: Request that we delete personal information we maintain about you
- Right to Correct: Request that we correct inaccurate personal information
- Right of Portability: Receive a copy of your personal information and request transfer to a third party
- Restriction of Processing: Ask us to stop or restrict processing of personal information
- Withdrawal of Consent: Withdraw consent where we rely on it for processing
- Managing Communication Preferences: Opt out of promotional emails while still receiving order-related communications
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to lodge your complaint with your local data protection authority.
Contact Information
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
Email: [email protected]
Phone: +1 (888) 373-6114
Address: 231 Pacific Boulevard, Vancouver
V6B2E2 , Canada
For the purpose of applicable data protection laws, we are the data controller of your personal information.
