Overview
Return Window
- Unopened Products: 30 days from delivery date
- Opened Products: 14 days from delivery date (hygiene and safety reasons)
- Damaged/Defective Items: 7 days from delivery date
Return Conditions
Eligible for Return:
- Unopened perfumes in original packaging
- Opened perfumes with at least 90% remaining
- Products received damaged or defective
- Wrong items shipped due to our error
Not Eligible for Return:
- Products used beyond testing (more than 10% missing)
- Items without original packaging or labels
- Products returned after the return window
- Gift sets with missing components
Return Process
- Initiate Return: Contact customer service at [email protected] or through your account
- Approval: Receive return authorization number (RMA)
- Package: Secure packaging with RMA number clearly visible
- Ship: Use the provided prepaid label or pay for return shipping
- Processing: 5-7 business days after receipt
Refund Methods
- Original Payment Method: Full refund for eligible returns
- Store Credit: Available for all returns (including opened products)
- Exchange: Subject to availability and price differences
Shipping Costs
- Our Error: We cover all return shipping costs
- Customer Preference: Customer pays return shipping
- Damaged Items: We provide prepaid return labels
Special Circumstances
Damaged During Shipping:
- Report within 48 hours of delivery
- Provide photos of damage products
Wrong Item Received:
- We cover all return costs
- Expedited replacement shipping
- Complimentary sample for inconvenience
Defective Products:
- Quality guarantee on all authentic products
- Full refund or replacement
- Investigation with suppliers when necessary
Processing Times
- Refund Processing: 3-5 business days after return receipt
- Credit Card Refunds: 5-10 business days to appear on the statement
- Store Credit: Issued immediately upon processing
- Exchanges: Ship within 2 business days of processing
Contact Information
Customer Service:
- Email: [email protected]
- Phone: +1 (888) 373-6114
- Hours: Monday-Friday 9 AM – 6 PM [your timezone]
Returns Department:
Email: [email protected]
To complete your return, we require a receipt or proof of purchase.
