Shipping and Returns
Overview
Return Window
- Unopened Products: 60 days from delivery date
- Opened Products: 14 days from delivery date (hygiene and safety reasons)
- Damaged/Defective Items: 7 days from delivery date
Return Conditions
Eligible for Return:
- Unopened perfumes in original packaging
- Opened perfumes with at least 90% remaining.
- Products received damaged or defective
- Wrong items shipped due to our error
Not Eligible for Return:
- Products used beyond testing (more than 10% missing)
- Items without original packaging or labels
- Products returned after the return window
- Gift sets with missing components
Return Process
- Initiate Return: Contact customer service at hello@tryscent.co or through your account
- Approval: Receive return authorization number (RMA)
- Package: Secure packaging with RMA number clearly visible
- Ship: Use the provided prepaid label or pay for return shipping
- Processing: 14 business days after receipt
Refund Methods
- Original Payment Method: Full refund for eligible returns
- Store Credit: Available for all returns (including opened products)
- Exchange: Subject to availability and price differences
Shipping Costs
- Our Error: We cover all return shipping costs
- Customer Preference: Customer pays return shipping
- Damaged Items: We provide prepaid return labels